Delivery & returns

DELIVERY

All our shipping is carried out by Royal Mail or DPD. All orders over £10 will be shipped via Royal Mail Recorded post or if it is over 2kg in weight via DPD. Tracking details will be provided via email once dispatched. We endevour to dispatch all orders within two working days (Monday to Friday).  

To track your DPD parcel please visit: https://www.dpdlocal-online.co.uk/tracking 

To track your Royal Mail parcel please visit: https://www.royalmail.com/track-your-item

Free delivery on orders over £60.00!

RETURNS

Thanks for shopping at ​Taylors Lead Lounge. We hope you will be delighted with your purchase, however, if you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it including the original packaging. Please also include your receipt or proof of purchase.

Your statutory rights are not affected by our Returns Policy.

RIGHT TO CANCEL

In accordance to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Act, you have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

EXCHANGES & REFUNDS

We will notify you that we have received your returned item within 2 working days. We will then notify you on the status of your refund within 14 days. Where possible we will offer you an exchange or refund.

If your return is approved, we will either advise of dispatch of a suitable exchange or initiate a refund to your credit card or original method of payment. In the event of a refund, we will initiate the credit within 14 days. Usually it takes 3-5 working days for your credit to appear however it may take up to 14 days for your bank or card issuer to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Please note that any returned items must be of re-saleable condition and we cannot accept responsibility for any items returned to us damaged or faulty.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund unless you are returning the item because it is faulty or sent in error.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

Taylors Lead Lounge
35 Claudius Road
Colchester
Essex
CO2 7RR
United Kingdom 

http://www.taylorsleadlounge.co.uk

E: sales@taylorsleadlounge.co.uk

T: 01206 532972

M: 07888 709872

Last Edited on 18-04-2017

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